Securelinx works closely with customers and places emphasis on ensuring total customer satisfaction. Our customers enjoy unfettered access to familiar contacts – they know exactly who to contact and how to get in touch – and are assured of technical expertise and a timely, professional response every time.
We provide remote monitoring, on-site support (short, medium and long term) and individual project-led services & support.
Help Desk Phone Support
Based upon estimated annual usage levels phone support is available to help solve queries that can be managed through phone contact with an expert.
Incident Pack Support
Incident packs are provided to customers supporting remote network access. Our engineers connect to supported environments and assistance is administered upon request.
On Site Support
On site support is often required by customers wishing to augment in-house resources and/or to facilitate upgrades, migrations, project rollouts etc. We undertake short, medium and long term assignments – taking care in each case to ensure that the best complement of skills are available and leveraged to maximum effect.
Our services typically assist with roll-up house keeping tasks, for planned system audit/maintenance activities, to provide additional IT project work support and helpdesk, they might simply be required to provide backup resources during holiday periods/staff transitions etc. We tend to quickly establish customer priorities and are always open to extending our support services to accommodate specific requirements.