Real value-add

Through formal support arrangements Securelinx tends to deliver customers much more than simple firefighting assistance alone. Rather, and through a proactive partnering approach and the emphasis we place on sustained mutual investment, Securelinx delivers its customers a superior level of software/systems understanding, use and return-on-investment. Achieving this while delivering upon key business drivers and functional priorities is central to all our engagements with the result that our customers tend to enjoy maximum benefit and reward from their strategic IT decisions over time. Securelinx readily commits resources and grows with its customers throughout the full lifecycle(s) of their IT investments.

Our customers are assured of a highly skilled, dedicated customer support organization that genuinely embraces “trusted advisor” responsibilities. Securelinx customers can contact us at any time, they know who to contact, how to get in touch and they are assured of timely and reliable information every time. Through our work with OP5, Securelinx engineers now provide remote monitoring of customer systems -identifying and solving problems before they emerge. Our customers avoid distraction, enjoy minimized downtime and save unnecessary IT-costs. Quite simply Securelinx offers proactive customer support and dedication that is un-matched by our competitors.

Our support packages have been carefully developed over time and can be used to address a wide range of customer circumstances and requirements. In addition to being certified experts Securelinx engineers offer years of experience in IT policies, practices and software.

Help desk phone support

Based upon estimated annual usage levels “talk-time consulting” is available to customers to help solve queries that can be managed through phone support with an expert. A recent extension to our support offerings Securelinx now provides a premium 7 x 24hr facility – contact us for further details.

Incident Pack Support

Securelinx provides incident support packs to customers supporting remote network access. Our engineers connect to supported environments and assistance can be administered upon request.

On Site Support

For customers requiring on-site expertise to help augment in-house resources or to facilitate project rollouts etc. Securelinx provides short, medium and long term support engagements – making sure always that the best complement of skills are available to help ensure local delivery and success.

On-site services might be used for roll-up house keeping tasks, for planned system audit/maintenance activities, to provide additional IT project work support, helpdesk support, it might simply be required to provide backup resources during holiday periods/staff absences etc.

In short, we provide cover to the full gamut of requirements and are always willing to extend our range of service offerings to accommodate customer requirements.