Support
Securelinx provides customers with a comprehensive support function tailored largely towards enterprise infrastructure issues only - Platforms, Linux, Novell software, virtualization etc.
Securelinx tends to deliver much more than simple ad-hoc support assistance to its customers, but rather, and through active on-going investment we gain superior understanding of their systems' requirements, business drivers and priorities. This enables us to leverage our deep knowledge of underlying technologies, and ensures maximum return and benefit for our customers in their strategic investment decisions.
Securelinx customers benefit from engaging with a highly skilled, customer-centric support organization that adopts “trusted advisor” responsibilities. Securelinx customers know who their points of contact are within Securelinx, and get a hold of them whenever they want and as cicumstances dictate.
Our support packages have been carefully developed over time and can be used to address a wide range of customer requirements and circumstances.
Securelinx currently provides support for:
SUSE Linux
Open Enterprise Server 2
Novell Netware
Novell GroupWise
Novell ZenWorks portfolio
XEN virtualisation
Red Hat Enterprise Linux.
Help Desk phone support
Based upon estimated annual usage levels “talk-time” is made available to customers to help solve queries that can be managed through phone support with an expert. A recent extension to our offering being a premium 7 x 24hr facility - contact us now for further details.
Incident Pack Support
Securelinx provides incident support packs to customers supporting remote network access. Our engineers connect to supported environments and assistance can be administered upon request.
On Site Support
For customers who may require additional expertise on-site to help augment in-house experience or to facilitate project rollouts etc. Securelinx provides on-site services - making sure always that the best complement of skills are available to help ensure success.
On-site time might be used for roll-up house keeping tasks, for planned system audit/maintenance activities, to provide additional IT project work support, it might equally be used to provide backup resources during holiday periods/staff absences etc. In short, we provide cover to the full gamut of support requirements and are always willing to extend our range of service offerings should the need to do so be requested of us.
